Terms and rules

Dear user, please read the following carefully before using Faraz Polymer Irwin’s website services. Users entering the website, using the services, registering a request for cooperation, asking for a price and placing an order for products, means knowing the conditions and rules listed on this page and accepting them. Therefore, users, customers and sales representatives are expected to read the provisions of these rules before placing an order or using the company’s services.

1. General Laws

All activities of Faraz Polymer Ervin Company are carried out within the framework of the current laws and regulations of the Islamic Republic of Iran. Users are also required to comply with the relevant rules when using the website. Faraz Polymer Erwin Company has the right to update the provisions of these rules if necessary. The new version of the rules will be published through this page, and the continued use of the website after the changes will be considered acceptance of the updated provisions.

2. Definition of user, customer and buyer

User is any natural or legal person who visits the website of Faraz Polymer Erwin Company or uses the services and information provided therein. A customer or buyer is a natural or legal person who acts with the purpose of purchasing rubber car parts, receiving technical information, making price inquiries, placing an order or establishing business cooperation with the company. The company’s customers can include car spare parts sellers, wholesalers, distributors parts, specialized stores, trading companies and other persons or groups active in this field.

3. Introduction of products and technical specifications

Faraz Polymer Irwin Company operates in the field of production and supply of automotive rubber parts and provides information about products, technical specifications, applications and other relevant details through the website to users.

  • Product information and images are provided for the purpose of introduction and information, and the company’s effort is to provide accurate and up-to-date information.
  • Technical specifications, dimensions, raw materials, application and other features Products, as the case may be, are determined based on technical information and production standards.
  • Due to the possibility of applying technical changes or improving the production process, some product specifications may change over time.
  • If there is a difference between the general information on the website and the specifications approved in the pre-invoice, the invoice or the written agreement of the parties, the final agreement will be the criterion. contact the company’s experts.

4. Pricing and order registration

The price of the products is determined based on the sales conditions, product type, number of orders, cooperation conditions and other related factors.

  • The prices announced on the website, if included, are subject to the conditions and validity date announced.
  • The final price of the order will be determined based on the pre-invoice or the official confirmation of the company.
  • Registering the request or sending the order form on the website, alone means It is not the final confirmation of the order.
  • The order will be finalized after checking the inventory, product specifications, required quantity, payment terms and company approval.
  • In bulk orders or cooperation with sales representatives, specific sales conditions, discounts and settlement methods, if agreed upon, will be specified separately.
  • Any changes in the order after the final confirmation will be made with the coordination and agreement of the parties.

5. Terms of payment and settlement

The terms of payment for orders are determined based on the agreement between Faraz Polymer Erwin and the customer. The customer is obliged to pay the agreed amounts according to the conditions announced in the pre-invoice, invoice or contract. In case of agreement on staged or credit payment, the details and timing of the payments will be specified in the relevant documents. Any changes in the order amount, payment terms or settlement method must be done with the approval of the parties.

6. Preparation and delivery of orders

The time of preparation and delivery of products is determined according to the type of part, order volume, inventory status, production schedule and shipping destination.

  • The approximate delivery time, if known, will be announced to the customer when confirming the order.
  • In production or bulk orders, the delivery time is determined based on the production schedule and the agreement made.
  • The customer is required to provide the necessary information for shipping, including the name The recipient should state the address and contact number correctly.
  • Transportation costs, shipping responsibility and delivery conditions will be determined based on the agreement of the parties.
  • In case of a delay due to unforeseen circumstances, restrictions on the supply of raw materials, transportation problems or other factors beyond the company’s control, the matter will be notified to the customer if possible.

7. Reviewing the order and product discrepancies

When receiving the order, the customer is obliged to match the number, type and appearance of the delivered products with the confirmed order. If there is a discrepancy in the number, type of product or the agreed specifications, the customer must inform the matter as soon as possible through the official communication channels of the company and provide the necessary documentation. Gad.

8. Quality guarantee and after-sales service

Faraz Polymer Erwin company pursues the production and quality control processes of its products with the aim of producing rubber car parts in accordance with technical and quality requirements. Dealing with requests related to quality, manufacturing defects or non-compliance of the product with approved specifications, based on the type of part, conditions of use, order documentation and results